The Property Ombudsman (TPO)


The Property Ombudsman (TPO) provides fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO Approved Estate Agents Redress Scheme. Firms who are members, follow the TPO Code of Practice for Residential Sales.

Visit here The Property Ombudsman (TPO)


National Association of Estate Agents (NAEA)


The National Association of Estate Agents (NAEA) is the UK’s leading professional body for estate agency. Its members practice across all aspects of property both in the UK and overseas, including residential and commercial sales and lettings, property management, business transfer, auctioneering and land.

Visit here National Association of Estate Agents (NAEA)

Association of Residential Letting Agents (ARLA)


The Association of Residential Letting Agents (ARLA) is the UK’s foremost professional body for letting agents. Its members are professionals working at all levels of letting agency, from business owners to office employees.

Visit here Association of Residential Letting Agents (ARLA)

Association of Residential Managing Agents



The Association of Residential Managing Agents (ARMA) represents companies engaged in the management of residential leasehold blocks of flats in England and Wales. ARMA’s principal aim is to work towards improving standards and service for lessees and freeholders.

Visit here Association of Residential Managing Agents.

The Institute of Residential Property Management (IRPM)


The Institute of Residential Property Management (IRPM) is the professional body for residential property management specialists and provides nationally accredited qualifications, guidance on career pathways and resources, to assist property managers within their roles. IRPM is dedicated to supporting, building, and setting the standards of the profession. We set professional standards, enhance sector professionalism, support the industry, challenge – where and when needed, and deliver accredited qualifications to the UK residential property management profession.

Visit here IRPM

Financial Conduct Authority (FCA)


Financial Conduct Authority (FCA) regulate the conduct of over 50,000 businesses – and for many of these we also consider whether they meet prudential standards that reduce the potential harm to the industry and consumers if they fail.

Visit here Financial Conduct Authority (FCA)

Hounslow Chamber of Commerce


Hounslow Chamber of Commerce is an independent networking and business support organisation. Representing the interests of thousands of companies, we connect thousands of business people every year and offer our members a wide range of practical and professional services.

Visit here Hounslow Chamber of Commerce.

London Rental Standards

The London Rental Standard has been created to help Londoners rent with confidence. If your landlord is accredited, it means they’re committed to meeting the Mayor’s new standard.

Visit here London Rental Standards.

My Deposits

Our deposit protection scheme is designed to enable landlords and letting agents in England and Wales to take and hold a deposit for the duration of tenancy.

Visit here My Deposit

For further help or advice please contact our offices and a member of our team will be happy to help you.